Internet Portal – internet platform operated and made available at www.playmaker.pro, consisting of pages, subpages and other internet tools with available functionalities, owned by the Service Provider.
Service Provider – Playmaker Pro Limited Liability Company with its registered office in Wrocław at ul. Śliczna 43/2, 50-566 Wrocław, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Wrocław-Fabryczna in Wrocław, VI Commercial Division of the National Court Register, under KRS number: 0000813330, NIP: 8992871468, REGON: 384848876. Depending on the Product selected by the Client and depending on the content of the concluded Agreement, the Service Provider may also be referred to in another way indicated in the specific Agreement, including as "Contractor".
Visitor – any natural person or legal entity, as well as an organizational unit without legal personality, using the Internet Portal, not being a Client. A Visitor may have the status of:
a) "unregistered" - a visitor who has not completed and accepted the Form.
b) "registered" - a visitor who has completed and accepted the Form, including providing required personal data and defining their role in the Internet Portal as one of: "player", "coach", "official/scout", "parent of a young player", "fan / guest" and accepted the required consents, including consent to include their personal data in the Database, after which they received an activation link.
Premium Account – a paid service provided electronically by the Service Provider, consisting of a temporary or one-time (in accordance with the current offer on the Portal) extension of the functionality of the "registered" Visitor's Account, in particular through increased limits, access to additional statistical data, analytical tools and the Playmaker Score indicator.
Playmaker Score (PM Score) – Playmaker Score (PM Score) – a proprietary statistical-analytical indicator developed by the Service Provider, resulting from the operation of an algorithm assigning specific values to selected match events and statistical data concerning a player's performances.
PM Score constitutes an aggregated statistical value, expressed on a scale from 0 to 100, calculated on the basis of available numerical data and their processing according to the Service Provider's proprietary methodology.
PM Score does not constitute an evaluation of a player, opinion, qualitative ranking or assessment of sports skills, is not subjective in nature and is not a form of review, recommendation or sports forecast.
PM Score serves exclusively an informational and statistical function and cannot be treated as a binding basis for making sporting, contractual or financial decisions.
Limits - within the use of the Internet Portal as a registered Visitor with the role of "player", "coach" or "official/scout" receives certain possibilities to use the platform. These limits are renewable cyclically every six months.
a) "player" - receives 10 opportunities to make Inquiries for trials to clubs and coaches in the playmaker.pro databases.
b) "coach / official / scout" - receives 5 opportunities to send Invitations for trials to players and coaches in the playmaker.pro databases, as well as the ability to add trial announcements.
Client – any natural person or legal entity, as well as an organizational unit without legal personality, using the Internet Portal as a "registered" Visitor, who by selecting one of the available Products invites the Service Provider to conclude an Agreement, and then concludes such Agreement. In the case of natural persons under 18 years of age, consent of a legal guardian granted in accordance with the provisions of the Civil Code is necessary to conclude the Agreement. An unregistered Visitor or other entity that has concluded an Agreement with the Service Provider is also considered a Client.
Football Blog – functional part of the Internet Portal, where in particular text, graphic and multimedia Materials are posted, addressed to Visitors and Clients, prepared by the Service Provider or other persons authorized by the Service Provider.
Materials – texts, photos, graphics, video materials, multimedia materials, reports, statistical data and other materials posted on the Internet Portal, to which Visitors and Clients have access, as well as all documents referred to in the Agreements, constituting a work within the meaning of the Act of February 4, 1994 on copyright and related rights (Journal of Laws of 2019, item 1231, as amended), unless the Agreement concluded with the Client states otherwise in this regard.
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and the Act of May 10, 2018 on the protection of personal data.
Regulations – these Regulations.
Agreement – agreement for the purchase of a Product concluded individually with the Client as part of organized distance contracting (within the Internet Portal), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of conclusion of the agreement.
Form – interactive form available on the Internet Portal for Visitors wishing to obtain "registered" status, by completing which they gain access to the Database and to Products separately prepared and offered to them by the Service Provider, and may also gain access to the Premium Account.
Product – types of services offered by the Service Provider to Clients, the purchase of which takes place through the conclusion of an individual Agreement.
Database - database of personal data of Clients and Visitors with "registered" status made available to other Clients and other Visitors through which they can communicate with each other without the participation of the Service Provider. The Service Provider creates three separate databases: "players database", "clubs database" and "coaches database".
Increase Limits – separate functionality of the Internet Portal available exclusively to Clients, which entitles to use an additional pool of inquiries.
The Regulations define the rules for using the Internet Portal by both Visitors and Clients.
The Internet Portal is owned and operated by Playmaker Pro Limited Liability Company with its registered office in Wrocław at ul. Śliczna 43/2, 50-566 Wrocław, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Wrocław-Fabryczna in Wrocław, VI Commercial Division of the National Court Register, under KRS number: 0000813330, NIP: 8992871468, REGON: 384848876, which acts as the Service Provider under these regulations.
The Service Provider also operates profiles on social media portals such as facebook.com, instagram.com, twitter.com, tiktok.com and linkedin.com. However, the Service Provider's activities on the above-mentioned social media portals are ancillary to the activities conducted on the Service Provider's Internet Portal.
Contact with the Service Provider is possible via:
The Portal provides the following account types:
a) Player
b) Club Official
c) Coach
d) Scout
e) Manager
f) Fan
Accounts can operate in the following variants:
a) Freemium – limited range of functions,
b) Premium – full range of functions.
The detailed scope of functions depends on the account type and variant and is described in the current offer and Portal Price List.
A Freemium Account enables basic use of the Portal, including browsing user profiles and limited access to data. Limits may apply, e.g. the number of contact inquiries sent. After using them up, further use may require the purchase of a Premium Account.
A Premium Account is a paid service for a specified period.
Premium provides, among others:
a) increased limits for contact inquiries,
b) access to full statistics and analyses (including PM Score),
c) the ability to promote a profile or announcements,
d) anonymous profile function – if available for a given Account.
Premium functions differ depending on the Account type (Player, Official, Coach, Scout, Manager, Fan).
Users can send inquiries within their assigned limits; limits depend on the Account type and variant.
After the limit is exhausted:
a) sending inquiries may be blocked,
b) further use may require the purchase of a Premium Account or additional packages (for Clubs).
Unused inquiries are forfeited upon Premium renewal or package expiration.
New users may use temporary access to Premium functions (Trial).
The Portal may change the scope of functionality of Freemium and Premium Accounts, including limits and available functions, without infringing on users' acquired rights.
Through the Internet Portal, the Service Provider offers the following types of paid Products:
a) Transfer support
b) Scouting for professional clubs
c) Scouting for semi-professional clubs
d) Scouting for football schools
e) Football trials
f) Football camps
g) Increase Limits.
h) Premium Account
i) Education
Regarding the Products described in point II paragraph 17 letters a) – f) of the Regulations - the purchase of Products can only be made by Clients and "registered" Visitors based on an individually prepared and concluded Agreement. Details regarding the rights and obligations of the Service Provider and the Client are specified in the Agreements concerning specific Products. The Service Provider provides Agreement templates for each Product, with the reservation that the terms of the Agreements may be individually negotiated by individual "registered" Visitors as well as by the Service Provider before their conclusion. These Regulations are an integral part of the Agreements. The Service Provider provides the following Agreement templates on the Portal:
a) Scouting services agreement (constitutes Annex No. 1 to the Regulations) and concerns the following Products:
b) Transfer support agreement for a player (constitutes Annex No. 2 to the Regulations) and concerns the following Products:
Regarding the Product described in point II paragraph 17 letter h) of the Regulations – only "registered" Visitors may use the Product. An entity wishing to use the Product purchases a premium account as a one-time purchase on the portal. Within the premium account, they receive access to the following functionalities:
a) 30 inquiries per 3 months
b) Profile and statistics display
c) Promoted profile
d) Advanced filters
e) Unlimited access to received inquiries
f) Full player statistics
g) PM Score analysis
h) Anonymous profile option
Purchase of a Premium Account
a) A Premium Account may only be purchased by Visitors with "registered" status.
b) The purchase of a Premium Account is made by placing an order on the Internet Portal and making payment in the manner indicated by the Service Provider.
c) Upon successful confirmation of payment, the Premium Account is activated on the Visitor's Account.
d) The Premium Account is granted for the period indicated in the current offer available on the Internet Portal or as one-time access – in accordance with the information presented at the time of purchase.
e) The Premium Account cannot be transferred to another Visitor or Client.
f) The Service Provider reserves the right to change the scope of functionality of the Premium Account, provided that such changes may not infringe on the acquired rights of Clients during the period of the purchased access.
g) In the event of a violation of the Regulations by a Client or Visitor, the Service Provider may temporarily suspend or permanently revoke access to the Premium Account, without the right to a refund.
Playmaker Score – operating principles
a) Playmaker Score (PM Score) is an indicator based exclusively on statistical data from publicly available statistical sources covering league competitions.
b) PM Score analyses in particular:
c) The analysis covers data from a maximum of four seasons back, if data availability permits.
d) The PM Score result is updated cyclically depending on the availability of statistical data.
e) PM Score is informational and auxiliary in nature and does not constitute a guarantee of achieving a specific sporting level, concluding a professional contract or attracting interest from clubs, coaches or scouts.
Meaning and interpretation of PM Score
a) PlayMaker Score is a proprietary analytical indicator developed by the Service Provider based on many internal variables, historical data, qualitative classifications and statistical models, the exact structure of which constitutes a trade secret.
b) The PlayMaker Score value does not constitute a simple reflection of individual match statistics or their sum.
c) It is not possible to reproduce the PlayMaker Score value based on publicly available data.
d) PM Score is an analytical tool supporting the player selection process and does not replace live sports observation.
e) The Service Provider informs that the best sporting decisions are made based on the combined use of statistical data (PM Score) and direct observation of the player, environmental interviews and social media.
f) The Service Provider is not liable for sporting, transfer or training decisions made by Clients, clubs, coaches, scouts or other entities based on PM Score.
g) The PM Score value does not have a comparative character in the meaning of "better / worse" assessments and does not indicate the sporting quality of a player. Differences between PM Score values may result in particular from data availability, the number of registered match events, the level of detail of statistics or the specifics of competitions.
By using the Internet Portal, accepting the Regulations, including selecting a specific Product, concluding a specific Agreement, expressing specific consent or voluntarily sending additional personal data, Portal users, including Visitors and Clients, express completely free and voluntary consent to transfer specific personal data and other data concerning them. The principles of personal data processing are defined by the Regulations and GDPR provisions.
The place of service provision is the Service Provider's registered office, unless otherwise stated in the Agreement or other legal relationship.
The Act on the provision of electronic services of July 18, 2002 (Journal of Laws of 2020, item 344) applies to services provided by the Service Provider via the Portal.
A "registered" Visitor, after selecting the appropriate Product, is required to complete an additional form generated by the Internet Portal for the selected Product, providing in particular such information as their personal data, contact details, and other information required in the form necessary for concluding and performing a specific Agreement. In the case of a "registered" Visitor who has defined their role in the Internet Portal as "player", they are required to enter the statistical information required upon registration regarding the course of their sports career to date, and to update such information on an ongoing basis within 48 hours after each match played. In the event of failure to provide the required data or failure to update data within 3 days from the occurrence of any of the above reasons, they commission the Service Provider from that date to obtain such information from the sources indicated by them, on which such information is located and has been verified by them as correct, and they consent to its processing by the Service Provider for the purpose of implementing the Product selected by them; furthermore, at any time they are entitled to raise objections regarding specific information and have the right to modify it or may at any time again express their willingness to independently provide or enter such information. The above-mentioned personal data and information regarding the course of sports career are placed in the Database after their verification.
Concluding an Agreement in electronic form takes place by automatically downloading from the relevant Form and supplementing the Agreement with the data necessary for its conclusion provided by the "registered" Visitor and, if necessary, by the legal guardian, in accordance with point III paragraph 3 of the Regulations, and after its conclusion in electronic form.
In the case of a "registered" Visitor who has not completed 18 years of age, after selecting the appropriate Product, they are required before concluding the Agreement to apply to their legal guardian for consent to conclude it. The Agreement is concluded only and exclusively with the participation of the legal guardian by providing in the additional form referred to in point III paragraph 1 of the Regulations, an e-mail address for contact separate from the "registered" Visitor, activating their account via their provided contact e-mail, and after accepting the terms of the Regulations and the Agreement. In the event of failure to obtain the consent of the legal guardian by the "registered" Visitor who has not completed 18 years of age, the Service Provider will not conclude the Agreement.
The "registered" Visitor in the form consents to contact with the Service Provider and with other Clients via e-mail, by phone at the indicated phone number, and via Facebook Messenger, Instagram, TikTok text messages for the purposes of offers concerning specific Products, implementation of Agreements, and for promotional and marketing purposes. In the case of a "registered" Visitor who has not completed 18 years of age, consent must be confirmed by the legal guardian by initiating contact by the legal guardian via their e-mail, a text message sent from the "registered" Visitor's Facebook Messenger, or by checking the consent on the legal guardian's profile or in the manner specified in point III paragraph 3 of the Regulations.
In the event that the Service Provider has doubts about the expression of any consents by legal guardians of "registered" Visitors or Clients, they may suspend the provision of all services until such consents are confirmed, or regardless of point III paragraph 3 of the Regulations, demand that consent be expressed in a form other than that specified therein, or demand the provision of other data identifying the legal guardian, in particular their PESEL number, date of birth, or identity document number and series, setting an appropriate deadline for this purpose.
The provision of information required by the Service Provider by the Visitor and the legal guardian, and in particular personal data, is voluntary but necessary for the Service Provider to provide the offered services.
The Visitor is not obliged to provide all the information required by the Service Provider as specified in the form. However, the Service Provider reserves that the number of pieces of information provided by the Visitor determines the selection of the Visitor by other Clients who have concluded a paid service agreement with the Service Provider for the purpose of finding a person with specific individualising characteristics defined by the Client, and the preliminary assessment of the possibility of providing services to the Client and their quality, and therefore the preparation of an appropriate Agreement offer for the future Client.
The Client also declares that they have read the provisions of these Regulations by clicking the "CREATE FREE ACCOUNT" button.
The completed form is automatically sent to the Service Provider after pressing the "CREATE FREE ACCOUNT" button.
After receiving the completed form, the Service Provider creates the Visitor's profile containing the information provided by the Visitor or obtained by the Service Provider from other sources.
In the case of a "registered" Visitor who is not a Client, access to the functionalities of the Internet Portal is free of charge. The completed form is stored in the Database. The profile of the "registered" Visitor created on the basis of the information received is presented to Clients who have concluded a paid Agreement with the Service Provider regarding the acquisition of such data, if the provided data is identical or similar to the specific preferences of the Client.
The Visitor, by completing a specific form and entering a certain number of required data and information, gains access to the Portal's functionalities determined on this basis. A "registered" Visitor may not raise any objections regarding non-receipt of access to all Portal functionalities due to failure to fill in the required data and information. A "registered" Visitor has the possibility at any time to delete, add or modify their personal data and information provided in the Form.
The profile of the "registered" Visitor along with the information provided by them or obtained by the Service Provider from other sources may be included in an offer addressed to another Client who has concluded a paid Agreement with the Service Provider. The Visitor expresses their consent to the inclusion of the profile in an offer addressed to another Client who has concluded a paid Agreement with the Service Provider.
Clients who have concluded a paid service agreement with the Service Provider may contact the "registered" Visitor directly, to which the Client consents, or through the Service Provider, if they are interested in establishing cooperation with the "registered" Visitor.
The Service Provider gives no guarantees that by submitting the form, on the basis of which the profile of the "registered" Visitor is created, cooperation will be established with a Client bound to the Service Provider by an Agreement.
Information about the Visitor and Client obtained by the Service Provider via the form or from other available sources is stored in the Service Provider's database for a period of 10 years, unless the Agreement provides otherwise. After this time, the Visitor's data is permanently deleted from the Service Provider's database. Further use by the Visitor or Client of the functionalities or Products offered by the Service Provider requires resuming the registration procedure, unless the Agreement provides otherwise.
Visitors and Clients may at any time request the Service Provider to indicate the personal data and other information held by the Service Provider. Such a request may be submitted in one of the forms of contact indicated by the Service Provider.
Visitors and Clients may at any time request the Service Provider to delete data concerning the Visitor, obtained via the form or from other sources available to the Service Provider. Such a request may be submitted in one of the forms of contact proposed by the Service Provider. The Service Provider will notify the Visitor or Client of the deletion of data in the form in which the request for deletion of personal data or other information was addressed to the Service Provider.
The Service Provider reserves the right to request the "registered" Visitor and the Client to provide additional data or information not previously required through the Portal, in particular about their previous experience or other information that is necessary for the Service Provider to conclude the Agreement or provide proper access to the functionalities of the Internet Portal.
The Service Provider gives no guarantees that the entities whose offers were selected and included in the compilation prepared for the Client in accordance with their preferences or information provided in the form, will establish cooperation with the "registered" Visitor or Client in any form. The Service Provider's liability is limited to the selection and preparation for the Client of the best offers for establishing cooperation with entities that are looking for persons with identical or similar individual characteristics as those indicated by the "registered" Visitor or Client or obtained by the Service Provider in another way.
The Agreements concluded between the parties have the character of due diligence agreements.
Unless the Agreement provides otherwise, payment to the Service Provider of the remuneration specified in the Agreements shall be made by bank transfer to the Service Provider's bank account in accordance with the following details:
The Service Provider shall not be liable for damage caused to Visitors or Clients or other persons, and in particular to entities whose offers were selected for another Client in accordance with their preferences or information provided in the form, if the information provided by the Client in the form turned out to be untrue or out of date, or if the Visitor or Client violated the provisions of the Regulations or the Agreement.
A "registered" Visitor may at any time request the Service Provider to delete or modify data concerning them obtained via the form or from other sources available to the Service Provider. The "registered" Visitor may submit such a request in one of the forms of contact proposed by the Service Provider. The Service Provider will notify the Visitor of the deletion or modification of data or of an obstacle to their deletion or modification in the form in which the request was addressed to the Service Provider.
The Portal and the Materials contained therein, such as text, multimedia, graphics, multimedia materials, trademarks, databases and compilations prepared by the Service Provider posted on the Internet Portal, and in particular on the Football Blog, are subject to legal protection provided for in applicable legal regulations, and in particular under the provisions of the Act of February 4, 1994 on copyright and related rights (Journal of Laws of 2019, item 1231, as amended).
Legal protection, including copyright protection, also applies to Products that arise on the basis of an agreement concluded between the Service Provider and the Client. The legal protection of the Product covers the content, form, manner of expression, adopted solutions and all other components of the Product that constitute a manifestation of the Service Provider's creative activity and may or do constitute the subject of protection under generally applicable law.
All rights, and in particular personal and property copyrights, to the Materials posted on the Internet Portal or the Products offered by the Service Provider belong to the Service Provider, its representatives, employees or other third parties, if on the basis of a granted authorisation or on the basis of legal provisions the Service Provider has been authorised to use them.
Visitors or Clients may use the Materials presented on the Internet Portal or the Products offered to them only to the extent necessary for the proper provision of services by the Service Provider, and Materials also only for commercial purposes, in accordance with the provisions of the Regulations. Visitors or Users may use the provided Materials or offered Products free of charge only within the scope of their own personal use (permitted use). Using the Materials provided by the Service Provider or offered Products in any other scope or form may only occur after obtaining the written consent of the Service Provider or a person authorised by them. In particular, it is prohibited to multiply, modify, block, publicly reproduce and make available the Internet Portal, the Materials contained therein and the Products offered by the Service Provider. It is also prohibited to download the contents of databases and to re-use them in whole or in part.
The data controller is the Service Provider – Playmaker Pro Limited Liability Company with its registered office in Wrocław at ul. Śliczna 43/2, 50-566 Wrocław, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Wrocław-Fabryczna in Wrocław, VI Commercial Division of the National Court Register, under KRS number: 0000813330, NIP: 8992871468, REGON: 384848876.
The Service Provider has appointed a Personal Data Inspector who can be contacted on matters related to the protection of personal data at the e-mail address: rodo.playmaker@gmail.com, phone number: 504 271 466, as well as by correspondence: ul. Śliczna 43/2, 50-566 Wrocław.
The purpose of processing personal data is:
a) the provision by the Service Provider of services that have been specified in detail in the Regulations,
b) enabling access to all or selected functionalities of the Portal,
c) enabling contact with other "registered" Visitors and other Clients,
d) conducting marketing and promotional activities through the Internet Portal, e-mail and in a manner directly addressed to Visitors and Clients via e-mail, by phone or via Facebook Messenger text messages.
The processing of personal data takes place on the basis of:
a) in the case of an "unregistered" Visitor – consent to the processing of personal data collected via cookies by accepting such consent on the Portal,
b) in the case of a "registered" Visitor – consent to the processing of personal data. Consent is expressed by registering an account, and information about the information clause regarding the processing of personal data by the Service Provider is located below the registration window. By registering, visitors consent to the processing of their personal data by the Service Provider and simultaneously consent to being covered by the provisions contained in the Privacy Policy. They have the right at any time to withdraw their consent to the processing of personal data and to request their deletion by the Service Provider,
c) in the case of a Client – the basis for the processing of personal data is the Agreement.
The Service Provider processes personal data of Visitors and Clients, and if necessary legal guardians, provided to it via Agreements and Forms and cookies located on the Internet Portal, such as: first name and last name, e-mail address, phone number, PESEL number, residential address, data on the course of sports career, or address redirecting to social media portals and other data indicated in the Regulations, also for the purpose of conducting marketing and promotional activities, and in particular to inform about new Products offered by the Service Provider through the Internet Portal. Visitors and Clients are informed of the scope of personal data, the method of their acquisition and the purposes of processing before they are provided to the Service Provider.
In the case of natural persons under 18 years of age, the Service Provider also processes personal data of legal guardians of such persons, which data is necessary for the conclusion and proper performance of Agreements or for communication purposes, for providing access to all or part of the Portal's functionalities, as well as for the personal verification of such legal guardians.
Personal data of Visitors and Clients and legal guardians using the services provided by the Service Provider obtained by the Service Provider may be transferred to entities processing personal data on behalf of the Service Provider, in particular to providers of IT services, consulting, audit, legal, marketing, insurance, accounting-HR services provided to the company, or other entities cooperating with the Service Provider in or in connection with the provision of services specified in these Regulations.
The Service Provider may transfer personal data obtained from Visitors and Clients, as well as legal guardians, to third countries. In such a case, the Service Provider ensures an adequate level of protection or applies appropriate safeguards aimed at protecting the obtained personal data.
Personal data concerning Visitors and Clients may be transferred to appropriate state authorities for the purposes of proceedings conducted by them. The transfer of personal data takes place at the request of the authority conducting proceedings based on the applicable legal basis regulated in separate provisions constituting the basis of operation of such authority.
The personal data of the User obtained by the Service Provider will be stored for the period necessary for the proper provision of services, but no longer than 10 years, unless the Agreement provides otherwise. After this period, the personal data of the User obtained by the Service Provider will be permanently deleted in a manner that prevents access to them by unauthorised persons. The condition for further provision of services by the Service Provider is the re-submission of current User data, unless the Agreement provides otherwise.
Visitors and Clients have the right to access personal data, rectify it, delete it, transfer it and restrict its processing, as well as to object to the processing of personal data by the Service Provider.
Visitors and Clients have the right to lodge a complaint with the President of the Personal Data Protection Office as the supervisory authority, if according to the Visitor or Client the processing of personal data by the Service Provider violates GDPR provisions.
The Service Provider may carry out automatic processing, including profiling, of personal data collected in the Database for the purpose of proper performance of Agreements or ensuring proper access to all or part of the functionalities of the Internet Portal. In the case of profiling the personal data of natural persons under 18 years of age, the Service Provider will be required to obtain additional consent from the legal guardian in this regard.
When using the Internet Portal, "cookies" files may be saved on the device used by the User. The installation of "cookies" is necessary for the proper provision of services. The "cookies" files contain information necessary for the proper functioning of the Internet Portal. Detailed information on the privacy policy, including the use of "cookies", can be found directly in their description on the Portal.
Concluded Agreements or specific functionalities of the Portal may additionally or differently specify the rules for processing personal data of Visitors or Clients.
In matters not regulated in point V of the Regulations, the remaining provisions of the Regulations and Agreements, as well as GDPR provisions, apply to the protection of personal data.
A Consumer, within the meaning of these Regulations, is a natural person making a legal transaction with the Service Provider that is not directly related to their business or professional activity. The provisions concerning consumers contained in the Regulations from January 1, 2021 also apply to a natural person concluding an agreement directly related to their business activity, when the content of the agreement indicates that it does not have a professional character for that person, resulting in particular from the subject of their business activity, made available pursuant to the provisions on the Central Register and Information on Business Activity.
A Client who acts as a Consumer when concluding an agreement with the Service Provider may withdraw from the concluded Agreement within 14 days without giving reasons and without incurring costs. The template written statement of withdrawal from the agreement constitutes Annex No. 3 to the Regulations.
The statement of withdrawal from the agreement may be submitted by the Client in any form, as long as the Service Provider can read its content. To avoid doubts as to the fact and content of withdrawal from the agreement, the Service Provider suggests the following forms of submitting the statement:
a) in writing to the Service Provider's registered office: Śliczna 43/2, 50-566 Wrocław;
b) electronically via e-mail: biuro@playmaker.pro;
c) electronically via the contact form on the Internet Portal.
The period for withdrawal from the agreement for the provision of services by the Service Provider specified in these Regulations begins from the date of conclusion of the agreement.
To meet the deadline for withdrawal from the agreement, it is sufficient to send the statement before its expiry.
In the event of withdrawal from the Agreement, the Agreement is considered not to have been concluded, and the Client who is a Consumer is released from all obligations. What the parties have performed shall be returned in an unchanged condition, unless the change was necessary within the limits of ordinary management. The return should take place immediately, no later than within 14 (fourteen) days.
The Service Provider, within 14 days from the date of receipt of the Client's statement of withdrawal from the agreement, makes a refund of all payments, unless the Service Provider disputes the effectiveness of the statement submitted by the Client. In such a case, the Service Provider, within 14 days of receiving the statement, informs the Client of the reason for refusing to recognise the statement submitted by the Client, and if possible, of the actions that the Client is required to take for the statement of withdrawal from the agreement to become effective.
The refund of payments takes place using the same payment method used by the Client, unless the Client clearly indicated a different method of refund in the withdrawal statement, which does not involve any costs for them.
The Client loses the right to withdraw from the agreement concluded with the Service Provider in a situation where the Service Provider has performed the service with the express consent of the Client and informed them that after the performance of the service, the Client will not have the right to withdraw from the agreement.
In the case of a Product being a service, the performance of which – at the express request of the Client – began before the expiry of the deadline for withdrawal from the agreement, the Client who exercises the right of withdrawal from the agreement after making such a request is obliged to pay for the services provided until the moment of withdrawal from the agreement. The amount of payment is calculated proportionally to the scope of the service provided, taking into account the price or remuneration agreed in the agreement. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.
In the event of withdrawal from the agreement, the Client may not in any way use any information that was the subject of the service agreement concluded with the Service Provider, unless the Service Provider clearly and unambiguously expresses their consent thereto. The Service Provider's lack of consent to the use of the prepared information being the subject of the concluded service agreement entitles the Service Provider to claim damages from the Client on the terms set out in the Civil Code.
Every Visitor or Client has the right to submit a complaint regarding matters related to the functioning of the Internet Portal and the services and Products provided.
Submission of a complaint to the Service Provider may take place in particular:
a) in writing to the Service Provider's registered office: Śliczna 43/2, 50-566 Wrocław;
b) electronically via e-mail: biuro@playmaker.pro;
c) electronically via the contact form on the Internet Portal.
In the complaint notification, the Visitor or Client is required to provide in particular the following information:
a) first name, last name, correspondence address;
b) indicate the preferred form of contact with the Service Provider, e.g. by providing a phone number or e-mail address;
c) the type of defects found;
d) the date of occurrence of the defect;
e) circumstances indicating the defectiveness of the product;
f) the method of bringing the Product into conformity with the concluded agreement.
The requirements specified in the preceding sentence are only in the form of a recommendation and do not affect the effectiveness of complaints submitted without the recommended complaint description. The template complaint notification constitutes Annex No. 4 to the Regulations.
The Service Provider will respond to the complaint of the Visitor or Client without undue delay, no later than within 14 calendar days from the date of its submission. If the Client who is a Consumer has requested the removal of the defect or submitted a statement on the reduction of the price, specifying the amount by which the price is to be reduced, and the Service Provider has not responded to this request within 14 calendar days, it is considered that this request has been recognised as justified.
In the event that the consideration of the complaint requires obtaining additional information from the Visitor or Client or conducting explanatory proceedings regarding the information provided in the complaint, the complaint consideration time is extended by the time necessary for the Service Provider to consider the complaint, but no longer than 14 days from the date of obtaining additional information by the Service Provider. The Service Provider will notify the Visitor or Client of the extension of the complaint consideration time in the same form as the submitted complaint.
The Service Provider shall not be liable under warranty for defects if the Client knew about the defect at the time of concluding the agreement.
The Client also has the right to withdraw from the concluded agreement, unless the Service Provider immediately and without excessive inconvenience for the Client replaces the defective Product with a defect-free one, or removes the defect. This limitation does not apply if the Product has already been replaced or repaired by the Service Provider, or the Service Provider has not fulfilled its obligation to replace the Product with a defect-free one or remove the defect.
The Service Provider shall not be liable for insignificant defects of the Product.
The Regulations are available to all Visitors and Clients in electronic version on the Internet Portal website https://www.playmaker.pro/en/regulamin.
The Service Provider reserves the right to change these Regulations. These changes do not apply to Products already accepted for implementation by the Service Provider. The Service Provider will inform about changes to the Regulations on the main page of the Internet Portal and via e-mail. In case of non-acceptance of changes in the Regulations, persons visiting the Internet Portal should refrain from using it.
In the event that a change to the Regulations results in the introduction of any new fees or an increase in existing ones, the Client who is a consumer has the right to withdraw from the agreement.
The use of the Internet Portal by Visitors or Clients after the introduction of changes to the Regulations constitutes its acceptance.
In matters not regulated in these Regulations, the provisions of generally applicable law shall apply, in particular the provisions of the Civil Code and the Act on the provision of electronic services.